Our Policies
Privacy, Shipping, Returns, and more
Privacy Policy
Last updated: May 09, 2026
Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number
- Delivery address
- Payment information (processed securely by third-party gateways)
- Order history and preferences
How We Use Your Information
- Process and fulfill your orders
- Communicate about your order status
- Send promotional offers (only with your consent)
- Improve our products and services
Information Sharing
We do not sell your personal information. We may share information with:
- Delivery partners to complete shipments
- Payment processors for transaction security
- Legal authorities when required by law
Data Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure.
Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us.
Contact for Privacy Questions
WhatsApp: +234 906 516 2317 | Email: privacy@limqualityfoods.com
Shipping Policy
Last updated: May 09, 2026
Delivery Area
Currently, we deliver only within Lagos State. We are actively expanding to other states.
Delivery Time
- Same-day delivery: Orders placed before 12:00 PM (within selected Lagos areas)
- Next-day delivery: Orders placed after 12:00 PM
- Delivery days: Monday to Saturday (excluding public holidays)
Delivery Fees
- Fees calculated at checkout based on distance from Ojodu Berger
- Free delivery on qualifying orders (see promotions)
Order Tracking
You will receive a WhatsApp message or SMS with tracking information once your order is dispatched.
Failed Delivery Attempts
If delivery fails due to customer unavailability, we will contact you to reschedule. Additional delivery fees may apply.
For urgent delivery inquiries, please WhatsApp us immediately after placing your order.
Return & Refund Policy
Last updated: May 09, 2026
7-Day Return Policy
You may return unopened products in their original packaging within 7 days of delivery for a full refund (excluding delivery fees).
Damaged or Incorrect Items
If you receive damaged, defective, or incorrect items:
- Contact us within 24 hours of delivery
- Provide your order number and photos of the issue
- We will arrange a replacement or refund
Non-Returnable Items
The following items cannot be returned:
- Opened or partially consumed food products
- Items damaged by customer mishandling
- Products purchased on clearance or final sale
Refund Process
- Refunds are processed within 5-7 business days after return approval
- Funds are returned to original payment method
- Cash on Delivery refunds require bank account details
How to Initiate a Return
- WhatsApp us at +234 906 516 2317 with your order number
- Provide photos or description of the issue
- Wait for return approval and instructions
Lim Quality Foods reserves the right to refuse returns that do not comply with this policy.
Have questions about our policies? Chat with us →